Last updated: 20/02/2026

At Eterveda, we take pride in delivering exactly what you see and expect. Every product is carefully formulated, quality-checked, and tested to meet our wellness standards.

Eligible Refunds & Exchanges

We offer a no-questions-asked replacement or refund in cases of:

• Expired products
  
• Damaged products
  
• Incorrect products delivered
  

To be eligible:

• The issue must be reported within 7 days of receiving the product
  
• Clear images of the product and outer packaging must be shared
  
• The product must be unused and in its original condition

Once verified, we will initiate a replacement or refund as applicable.

Non-Refundable Scenarios

Refunds or exchanges will not be applicable in the following cases:

• Allergic reactions or individual sensitivities to ingredients
  
• Incorrect or incomplete shipping address provided by the customer
  
• Dissatisfaction due to misunderstanding or inability to comprehend the product
  
• Requests raised after 7 days from the date of delivery
  
• Products that have been opened, used, or partially consumed
  
  

Important Notes

• Partial exchanges or refunds for individual items from a bundled order are not permitted
  
• Refunds, if approved, will be processed to the original payment method
  
• The entire resolution process may take 10–12 working days
  

Transparency & Customer Support

We maintain complete transparency about our ingredients, formulation process, and recommended usage. Our support team is always available to address product-related queries and concerns to the best of our ability.

For assistance, please contact us at: support@eterveda.in 

or WhatsApp: +91 92174 91284